On-Demand Webinar: The Avondale Effect: How Business Process Review Drives Real Change
February 19, 2026
General
The Avondale Effect: How Business Process Review Drives Real Change
Watch a practical conversation with Abby Schultz, IT Applications Manager for the City of Avondale, AZ, moderated by Brian Weber, CRO at GovPath.
Abby unpacks how her team was facing friction and internal frustration around their permitting platform and chose to step back before making a major investment.
GovPath’s Business Process Review helped them:
Identify workflow confusion
Clarify ownership and reporting
Engage departments across the city
Build a prioritized, trackable roadmap
Execute improvements without replacing their platform
Duration: 1 hour
What You’ll Learn
How to surface real issues before investing in a new system
How to engage departments without creating resistance
How to build a roadmap that leadership can support
Where managed support protects day-to-day operations
How to improve staff and citizen experience without disruption
If you are leading IT in local government and navigating system frustration, this conversation is for you.